Responsibilities
Own the onboarding process for new starters, including equipment setup, meeting room configuration, and routine system maintenance tasks. Maintain accurate, up-to-date records of hardware and software assets across the business. Provide face-to-face and remote technical support, diagnosing and troubleshooting issues across Windows, macOS, and Linux devices, escalating where appropriate. Approach technical problems methodically and with initiative, finding effective solutions independently. Troubleshoot basic network issues and support wider infrastructure projects. Assist with Microsoft 365 administration, including Entra ID, Intune, and Exchange Online. Work closely with the Head of IT and Data Security, providing support across a range of projects and initiatives. Deliver basic Linux support as part of day-to-day operations.
Requirements
- Experience in an IT helpdesk or support role, assisting colleagues both remotely and in person
- Strong customer service skills – this is a people-facing role and needs someone who can communicate technical language to colleagues at all levels
- A solid understanding of networking fundamentals, systems, and hardware
- A genuine enthusiasm for a career in IT and a desire to keep learning
- Excellent organisational and prioritisation skills, with the ability to manage a varied workload
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