Senior Network Engineer – Band N – Technology CSC – Counter Terrorism Policing HQ
Salary: Starting salary is £61,410, which includes allowances totalling £8,757. This includes a basic salary of £52,653 (which will increase annually until £57,417), a 12.5% shift disturbance allowance, a location allowance of £2,009 and a non‑pensionable allowance of £1,000.
Location: Birmingham
Job Summary: There’s never been a more important time to be working in Counter Terrorism Policing (CTP). Join us, and you’ll be among some of the best and brightest people at our Customer Service Centre (CSC). It’s an opportunity to put your expertise to work and help protect the UK as a Senior Network Engineer, while learning new skills and developing a highly rewarding career. Based near Birmingham, close to transport connections, our CSC supports national police services 24/7. As the Centre expands thanks to substantial investment, our team is growing too. Join us, and you’ll be part of a highly skilled technical team working on incidents, problems and changes at our ITIL‑aligned CSC.
Key Tasks:
- Provide technical support for National infrastructure relating to business as usual (BAU) and projects to ensure objectives are met in line with CTP priorities.
- Focus on improving internal systems.
- Manage personal workload effectively, prioritise and escalated issues to line management as necessary.
- Ensure adherence to required policies, standards, controls and best practice.
- Ensure SLAs for services are met.
- Create and maintain technical documentation to ensure all services are maintained and knowledge is shared.
- Proactively maintain and update the infrastructure to ensure security and reliability.
- Proactively monitor environments to help prevent issues arising.
- Ensure security procedures are followed to comply with relevant accreditation, procedures and/or guidance.
- Support and mentor other members of the team to build a strong support service.
- Cover 7am to 7pm weekdays, on call approximately one week in four, with compressed hours over a 4‑day week.
Desirables:
- Good experience with network and infrastructure monitoring tools.
- Experience of VOIP and video conferencing.
- Experience of converged infrastructure / network virtualisation.
- Experience of network design and documentation.
- Experience of load balancer technologies.
- Experience of network hardening and security best practice.
- Experience of PKI and encryption technologies.
- Experience of failover testing, resilience and redundancy methodology.
- Experience of working within an ITIL service environment working to defined metrics and SLAs.
Preferred qualifications:
- Preferred Cisco CCNP Equivalent Qualified.
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