Desktop Engineer

On‑Site IT Engineer – Lead On‑Site Support (EUC & Network)

This role acts as the lead on‑site IT support function, owning day‑to‑day IT service delivery for the site. You will be the first escalation point, local decision‑maker, and trusted IT partner for users and stakeholders, working closely with central IT and third‑party providers.

Responsibilities

• Act as the lead on‑site IT support presence, responsible for the quality, responsiveness, and effectiveness of IT services at the site.
• Own End User Computing (EUC) and local network support end‑to‑end, from incident intake through to resolution and follow‑up.
• Provide Level 1 / Level 2 (L1/L2) support, with clear L2 ownership for investigation, diagnosis, and resolution.
• Serve as the primary on‑site escalation point for complex desktop, application, and connectivity issues.
• Take ownership of problem management, identifying recurring issues, performing root‑cause analysis, and driving permanent fixes.
• Coordinate with central IT teams and external vendors, ensuring issues are progressed and resolved effectively while retaining on‑site ownership.
• Ensure all devices, builds, and configurations comply with global standards, security policies, and asset control.
• Support local network and on‑site infrastructure, escalating appropriately while maintaining accountability for outcome.
• Create and maintain local documentation, knowledge articles, and user guidance to improve self‑service and reduce incident volume.
• Play an active role in SOX‑aligned IT controls, operational documentation, and audit readiness.
• Continuously look for ways to improve service quality, stability, and the on‑site IT user experience.

What This Role Signifies

• You are the go‑to IT owner on site.
• You are trusted to make decisions, solve problems, and improve service.
• This goes beyond support — it is about ownership, leadership, and operational excellence.
• The role is designed to grow in scope and influence as the site and systems evolve.

Personal Attributes

• Computer‑related major, college or above.
• Experience with EUC.
• Good IT management skills and teamwork spirit.

Education or Experience

• University or above in computer science or related field.
• 3‑5 years of working experience in IT.
• At least 2 years of experience managing computer hardware and EUC support.

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