About the role
The purpose of the role is to provide a specialist financial management and safeguarding service for vulnerable adults who are subject to Department for Work and Pensions appointeeship and/or Court of Protection deputyship arrangements, ensuring their financial affairs are administered effectively, lawfully, and in their best interests. The role is fundamental in protecting clients from financial abuse, exploitation, and financial hardship while promoting their welfare and financial security.
Responsibilities
- Day‑to‑day management of a caseload of appointeeship and deputyship clients in line with current legislation and the organisation’s policies: ensuring correct benefit income is received, invoices and expenditure commitments are paid, and bank accounts and other investments are safeguarded.
- Resolve complex financial, legal, family, and welfare‑related issues on behalf of clients who lack the mental capacity to manage their own affairs.
- Build and maintain effective working relationships with clients, family, institutions and all involved stakeholders.
- Ensure compliance with the Mental Capacity Act 2005, Court of Protection directions, Office of the Public Guardian standards, DWP and other legislation.
About you
- Ability to gather financial and non‑financial information to support applications for benefits, tribunals and debt negotiation.
- Ability to understand and interpret national legislation and guidance and adhere to local policies and procedures.
- Proven customer service background with experience of conflict resolution, negotiation and diplomacy; effective verbal and written communication skills, ability to influence and negotiate when advising and supporting clients.
- Experience of working independently, scheduling and prioritising own work to meet service requirements.
- Willingness to travel throughout the county for meetings with clients, other council representatives and outside organisations.
Benefits
- Competitive salary.
- Pension scheme with a significant employer contribution, providing life cover and ill‑health protection.
- Generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days.
- Hybrid and flexible working arrangements where practicable to support a healthy work‑life balance.
- Employee Assistance Programme, Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates and support for active Employee Network Groups.
Equal Opportunities
We are a recognised Disability Confident Employer and are committed to providing an inclusive recruitment process. We offer an interview to disabled applicants who meet the essential criteria for the role.
Armed Forces Recognition
The council has obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
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