Service coordinator (Call handling ONLY)
The future is exciting. Are you ready tojoin Primary Care Sheffield (PCS) and are team as a call handler within ourSexual Health / Enhanced Access and GP call handling services
Growing collaboration within health andsocial care in Sheffield provides PCS with a wide range of working-at-scaleopportunities which can improve patient pathways and reduce cost.
You will work closely with our ClinicalTeams to ensure our patients are treated with respect and dignity ensuring theyare booked into one of our service appropriate for their symptoms
This is a responsible, varied andchallenging role, suitable for someone who works well under pressure, isself-motivated and can multitask, whilst still working to an extremely highstandard.
Main duties of the job
To be the first point of contact for patients and families and serviceusers when accessing our services by telephone to provide an efficient andeffective patient reception/administration function within the primary caresettings
MainDuties and Responsibilities
Greeting patients and handling telephone/emailenquiries in a professional & friendly manner
Booking, amending, and cancelling appointments usingour clinical system
Handling patient records, ensuring confidentialityand accuracy
Supporting clinicians with administrative tasks,including medical coding and summarising records
Previous experience in a GP surgery or healthcareenvironment (desirable but not essential)
Respondappropriately to verbal complaints and refer any unresolved issues tosupport/operational management, Providing Complaints process information whennecessary.
Sendout reminders to patients for up-and-coming appointments
Contact patientsto provide feedback on our services in various ways
Note: This job description is not exhaustive and may be added to orchanged to from time to timefollowing discussion andconsultation with the post holder and line manager
About us
Asan employee of Primary Care Sheffield, you will be committed to PCSs organisationalvalues:
Openness: ensuring transparency sharing knowledge andwelcoming feedback
Person Centred: Being empathic and understanding ofthe individual
Innovative: Embracing change and inquisitive of newsolutions
Ambitious: Working towards the best for Sheffield andits people
Empowering:Activelyengaging staff, our population and partner organisations in improving thehealth and wellbeing of Sheffield people.
Job responsibilities
MainDuties and Responsibilities
Greeting patients and handling telephone/emailenquiries in a professional & friendly manner
Booking, amending, and cancelling appointments usingour clinical system
Handling patient records, ensuring confidentialityand accuracy
Supporting clinicians with administrative tasks,including medical coding and summarising records
Previous experience in a GP surgery or healthcareenvironment (desirable but not essential)
Respondappropriately to verbal complaints and refer any unresolved issues tosupport/operational management, Providing Complaints process information whennecessary.
Sendout reminders to patients for up-and-coming appointments
Contact patientsto provide feedback on our services in various ways
Note: This job description is not exhaustive and may be added to orchanged to from time to timefollowing discussion andconsultation with the post holder and line manager
General
Thepost holder will:
Be expected to undertakeany other duties as required which are commensurate with the post.
Ensure that all dutiesare carried out in line with PCS policies and procedures.
Travelto other PCS sites to provide cover where required, Site change could be requestedat short notice in the event of adverse weather conditions / Buildings closureetc
Person Specification
Qualifications
- GCSE or equivalent English and Maths at grade C or above
- Receptionist or Medical Terminology Qualifications
Experience
- Experience of working in a reception environment dealing with patients/general public in person and by phone
- Previous experience of working within the NHS
- Previous experience of working in a GP practice
- IT experience using Microsoft Office and E-mail
Knowledge and Skills
- Good understanding of equality & diversity
- Excellent organisational skills
- Methodical approach to work
- Excellent interpersonal skills
- Excellent keyboard skills
- Clinical System Use (SystmOne/ EMIS)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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