Salary: £70,000 – 70,000 per year
Requirements
- We require at least 5 years experience designing services and products.
- We require proven experience leading service design workstreams across multiple projects or clients with minimal supervision.
- We require strong expertise in Government Digital Service (GDS) standards and principles, including experience supporting and passing service assessments.
- We require experience selecting and tailoring service design methods, approaches and artefacts to suit client requirements and organisational maturity.
- We require strong workshop facilitation and design sprint experience.
- We require the ability to simplify and solve complex problems in fast-paced environments.
- We require excellent storytelling and communication skills with a broad range of stakeholders.
- We require experience working within agile, cross-functional teams alongside user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers.
- We require the ability to manage competing priorities and work proactively under tight timescales.
- We require experience engaging with legal, policy and other specialist teams to drive service and design decisions.
- We require flexibility to support activities across wider user-centred design disciplines or project delivery where needed.
- We require the ability to showcase examples of service design work and demonstrate your design process through artefacts and outcomes.
- We require active SC (Security Check) Clearance.
Responsibilities
- We lead end-to-end service design activities from ideation through to solution development and testing.
- We define and tailor service design approaches, methods and outputs to meet client needs and levels of design maturity.
- We develop and oversee high-quality service design artefacts, ensuring consistency and impact.
- We apply expertise in Government Digital Service (GDS) standards, accessibility and inclusive design to support successful service assessments.
- We facilitate workshops, co-design sessions and stakeholder engagement activities.
- We communicate complex ideas through clear storytelling and visualisation techniques.
- We manage stakeholders effectively, balancing competing perspectives while advocating for user-centred design.
- We identify and manage priorities, risks, dependencies and delivery requirements.
- We mentor and support junior colleagues, delegating responsibilities where appropriate.
- We contribute to the development of service design tools, methods and propositions by staying current with industry trends and emerging technologies.
- We support proposals, bids and client presentations.
- We contribute to proposition development and solution shaping.
- We participate in client-facing events and engagement activities.
- We support recruitment and capability development.
- We contribute to thought leadership, whitepapers and innovation initiatives.
- We participate in internal communities, events and practice development activities.
Technologies
- Support
- Security
- UX UI Design
More
We are a leading transformation and digital consultancy helping organisations solve complex challenges through strategy, design, technology, data and innovation. You will join a growing digital and transformation practice working on large-scale public sector programmes that deliver meaningful outcomes for users. We offer opportunities to build your career through professional training, certifications and ongoing development across digital, technology and transformation disciplines. You will work in a collaborative community of service design and digital professionals, with access to leading technologies, innovative delivery approaches, regular team events, knowledge-sharing sessions and networking opportunities. We are committed to respect, equality and inclusion, and we welcome applications from people of all backgrounds and perspectives. If you need any adjustments during the recruitment process, we will support you.
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