Senior Content Designer: Conversational AI & UX Strategy

NatWest Group is seeking a Senior Content Designer to lead content design strategy and end-to-end conversational experiences. You will guide scoping and planning for mid-size to complex digital projects, ensuring outputs are user-centred, accessible, and aligned with business objectives.

You will collaborate with product designers and developers to test and refine conversational journeys across chatbots, virtual assistants, and AI, while coaching team members and promoting design guidelines.

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