AI-Powered Service Desk Engineer

RFA is seeking a Service Desk Engineer to be the primary technical contact for our global client base, delivering white-glove support across endpoint, cloud, security, and collaboration technologies. This role handles first and second-level incidents while maintaining high customer satisfaction in a fast-paced MSP environment.

You will use AI-powered tools, modern troubleshooting methods, and cybersecurity best practices to resolve issues efficiently and support hybrid and remote workforce

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