Senior Service Desk Engineer: Cloud, Security & AI Support

RFA’s Service Desk Engineer role is the frontline for global clients, delivering white-glove support across endpoint, cloud, security and collaboration tools. You will resolve incidents, fulfill service requests, and maintain high customer satisfaction while supporting a diverse portfolio of managed IT services.

The role relies on modern troubleshooting methodologies, automation tools, AI‑assisted support platforms, and cybersecurity best practices to efficiently resolve issues and improve the

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