IT Field Engineer (Schools)
Chessington
30,647 + 34 Days Holiday + Local Government Pension + Excellent Benefits + Long-Term Progression + Mileage Allowance
Do you have exposure to offering IT support to educational establishments, either directly or through an MSP? Are you looking for a varied, field-based role where you’ll develop your technical skills, work across multiple sites, and play a key role in supporting modern IT environments?
This is a fantastic opportunity to join a large, forward-thinking organisation that is heavily invested in technology and continuous improvement. Supporting multiple sites across the region, they are committed to creating modern, high-performing IT environments that enable both staff and users to thrive.
With a strong focus on collaboration, innovation and development, this organisation offers clear progression pathways, ongoing training, and a genuinely supportive team culture. You’ll be part of a well-structured IT function where your contribution has real impact and your development is prioritised.
In this role, you’ll deliver first and second line support across multiple sites, ensuring systems are running smoothly and users are fully supported. You will handle day-to-day troubleshooting, installations, system upgrades, and wider IT projects, giving you a highly varied workload.
Key responsibilities include maintaining hardware, supporting network infrastructure, monitoring system performance, and ensuring security and compliance standards are met. This is a hands‑on role where no two days are the same, ideal for someone who enjoys problem solving and working in different environments.
We are looking for an IT Support Engineer with experience in first or second line support, exposure to supporting educational establishments (directly within a school, college or academy trust, or through an MSP), and the following skills: end‑user devices, networks and IT systems knowledge, excellent problem‑solving abilities, strong communication with non‑technical users, and understanding of data protection and IT compliance. A full UK driving licence, willingness to travel between sites, and residence within a commutable distance of Addlestone or Epsom is required.
The Role
- Provide first and second line IT support across multiple sites
- Monitor and respond to service desk tickets within agreed timeframes
- Install, configure and maintain hardware, software and network systems
- Support system upgrades, deployments and IT projects
- Maintain equipment and carry out basic repairs when required
- Monitor backups, system performance and security processes
- Ensure compliance with IT policies, data protection and legislation
- Support users and troubleshoot technical issues in a professional manner
The Person
- Experience in first or second line IT support
- Exposure to supporting educational establishments, either directly or through an MSP
- Strong knowledge of end‑user devices, networks and IT systems
- Excellent problem‑solving skills and attention to detail
- Ability to communicate effectively with non‑technical users
- Understanding of data protection and IT compliance
- Full UK driving licence and willingness to travel between sites
- Candidates must live within a commutable distance of the Addlestone or Epsom area
We are an equal opportunities company and welcome applications from all suitable candidates.
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