Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500 employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent’s strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI‑augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI‑powered collaboration, we’d love to meet you.
We are seeking an experienced Implementation Consultant to join the implementation team. This role is pivotal in managing the successful technology deployment of new customer accounts and re‑engagement projects for existing clients.
In This Role, You Will:
- Success in this role is defined as a customer successfully deploying, adopting and consuming products purchased, beyond delivering a project on time and within budget.
- Provide expert consultation to customers, offering strategic guidance on leveraging Cvent technology to meet their meeting and event management objectives.
- Manage a diverse portfolio of implementation projects, ranging from simple to complex, ensuring adherence to timelines and escalating issues when necessary.
- Analyze and map current customer processes to future Cvent technology solutions, recommending improvements and efficiencies.
- Act as a product specialist, demonstrating in‑depth knowledge of Cvent products. Responsibilities include consulting, configuring, testing, training, and deploying solutions.
- Deliver best practices and industry insights, identifying trends to enhance customer adoption and satisfaction.
- Develop and maintain strong advisory relationships with key customer contacts to drive successful implementation and adoption.
- Oversee and configure customer accounts, ensuring accuracy through testing and refinement, while managing team contributions.
- Coordinate and conduct training sessions for users both virtually and in‑person.
- Collaborate with Product Development to communicate customer feedback and feature requests.
- Partner with Sales and Account Management to provide implementation expertise during sales processes.
- Ensure customer objectives and requirements are met throughout the implementation lifecycle, going beyond technology configuration to enable organizational change and measure results.
- Monitor and track project time, clearly escalating risks for project delivery success.
- Mentor and guide junior team members, fostering a culture of learning and development.
- Occasionally present at industry events or internally as a Subject Matter Expert on implementation or broader Cvent topics.
- Lead and participate in team meetings and committees, occasionally in a leadership capacity.
- Initiate improvements to team SOPs and help develop the team beyond traditional implementation capacity, e.g., identify skill gaps and deliver training.
- Drive team efforts to fully adopt and increase usage of Cvent’s AI capabilities in product and internal tools.
- Always consider the future and how to adapt and develop your talent to shape the implementation team’s future.
- Perform other duties as assigned.
Here’s What You Need:
- Multilingual skills in German, Spanish, or French (written and verbal) are a plus.
- Ability to identify key risks and “manage up” by clearly articulating points of risk and action plans to reduce or eliminate risks to success.
- Proven ability to learn and apply cutting‑edge AI solutions to improve productivity and elevate results for customers.
- Experience drafting AI prompts in a business setting and setting an example for AI application among peers and leaders.
- Demonstrable experience in project or customer management, preferably in the corporate meetings, software, or high‑tech industries, or Cvent experience in a strategic customer‑facing consulting role.
- Bachelor’s degree in a relevant field or equivalent experience.
- PMP certification is a plus.
- Adaptability to change, with the ability to communicate benefits to team members and customers.
- Exceptional written and verbal communication skills, including the ability to craft comprehensive executive summaries.
- Assertive, concise communication style, for both internal and external stakeholders.
- Willingness to learn, accept unknowns, and ask thoughtful, curious questions.
- Proficiency in communicating effectively with C‑level stakeholders, demonstrating high professionalism.
- Strong presentation skills, articulate, and detail‑oriented with ability to simplify complex concepts.
- Ability to perform under pressure while maintaining professionalism.
- Skilled in creating and interpreting process flows, identifying areas for improvement.
- Willingness to travel up to 10% of the time.
- Proficient in productivity tools such as Smartsheet, Excel, Word, PowerPoint, and Draw.io.
- Strong time management skills, capable of handling multiple complex projects and priorities.
- Ability to work independently, displaying strong organization, discipline, and persistence.
- Confidence in proactively proposing solutions to problems.
#J-18808-Ljbffr…