Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates.
My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Wythenshawe. This is a retrofit scheme including re-roofing, EWI, Loft Insulation etc.
Responsibilities
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and to advise them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- Monitor customer satisfaction
Qualifications
You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.
Benefits
The salary is £29k plus £3k car allowance and mileage, but would rise if you have prior experience as a Site Supervisor and hold SSSTS.
How to Apply
To apply for this role, please send your CV to Stephanie at Fawkes & Reece. If you have not been contacted within 5 working days, please deem your application unsuccessful on this occasion.
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