Responsibilities
- Manage and grow your assigned account portfolio.
- Develop trust relationships with a portfolio of customers to maintain and improve profitability.
- Be proactive, responsive, and visible, including regular site visits and customer check-ins.
- Simplify the customer experience by ensuring close management of all owned accounts.
- Follow up and requote projects as required to meet or exceed agreed revenue, margin, and growth targets across assigned customer base.
- Work closely with branches to ensure customer orders are prioritised, accurate, and aligned to site schedules and specific delivery requirements.
- Provide specification & product data as required.
- Support branches with the onboarding of new accounts, ensuring that they start and continue to spend.
- Acquire a thorough understanding of customer needs and requirements, expanding relationships by continuously proposing solutions that meet the customer’s needs.
- Target dormant and lapsed accounts to reactivate them.
- Build strong supplier relationships and work in partnership to secure and grow customer business.
- Demonstrate strong team ethics by working collaboratively with branches and colleagues, overcoming challenges together and supporting one another to deliver consistently strong outcomes for customers.
Requirements
- Experience within a sales, account management or customer support role.
- Commercial and pricing awareness of margins, rebates, delivery charges, and credit processes.
- Clear and professional communicator across phone, email, and in-person; able to build relationships with customers at all levels, local branches, suppliers and regional support teams.
- Project coordination, prioritisation and multitasking skills.
- Organisational skills with ability to manage your own diary.
- Full UK Driving licence.
- Experience within builders’ merchant, supplier, or construction-related role is desirable.
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