Business Analyst – Policy Administration System Implementation

Responsibilities

• Lead or support the structured evaluation of four shortlisted PAS vendors, developing and managing a scoring and assessment framework covering functionality, configuration, integration capability, vendor support, and commercial fit
• Facilitate vendor workshops and demonstrations, engaging both internal stakeholders and external providers to reach a well-evidenced selection decision
• Produce clear recommendation and decision documentation to support senior sign-off
• Support contract and commercial negotiations with the chosen vendor and establish the implementation governance structure, milestone plan, and working cadence between the MGA and vendor teams
• Define and document configuration requirements, working with the vendor to translate the MGA’s underwriting products and appetite into system design
• Drive product and screen builds, ensuring submission, quote, and bind workflows reflect real-world Lloyd’s market underwriting requirements
• Manage change, issues, and risks throughout the build phase, maintaining transparency with senior stakeholders and protecting the go-live timeline
• Design and execute a structured User Acceptance Testing programme covering the full policy lifecycle: submission, quote, bind, endorsement, payment, and claims
• Manage defect tracking, resolution, and formal sign-off with the vendor
• Support operational readiness, training, and hypercare through the first weeks of live underwriting

Requirements

• Experience working within or alongside Lloyd’s MGAs, managing agents, or syndicates
• Proven involvement in a Policy Administration System implementation — in a consulting, business analysis, project management, or senior operations capacity
• Strong working knowledge of the end-to-end London Market insurance lifecycle: submission, quote, bind, endorsement, payment, and claims
• Ability to work directly with technology vendors and translate business requirements into system configuration decisions
• Confident and credible stakeholder management — comfortable operating with MGA leadership and vendor delivery teams simultaneously
• Structured, delivery-focused, and able to manage competing priorities under a time-critical programme
• Familiarity with Lloyd’s market infrastructure and delegated authority frameworks
• Experience designing and executing UAT programmes in an insurance technology context
• Prior exposure to PAS platforms relevant to the Lloyd’s or specialty insurance market (e.g. Xuber, Majesco, Applied, Socotra, or similar)
• Business analysis or PMO experience within an insurance technology programme

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