Description
The Delivery Partner Manager is an equal parts advisor and operating partner to Delivery Service Partners (DSPs). Amazon’s team of Delivery Partner Managers assist and guide our DSP business owners as they build and grow successful last‑mile package delivery businesses within Amazon Logistics (AMZL). The Delivery Partner Manager will help kick‑start a new business and be the bastion for expected excellence that our partners strive toward. They will guide and advise on how to improve the businesses and work alongside Regional on The Road (OTR) managers in areas of dual purpose related to transition of responsibility for planning and DSP capability. The Delivery Partner Manager finds and executes value‑creation opportunities and manages the DSP relationship across the entire lifecycle of the business, focusing on DSP sentiment, safety, compliance, performance, and reliable capacity.
As trusted advisors, Delivery Partner Managers partner with DSPs to solve challenges at a programmatic level; influence business planning and strategy; anticipate obstacles and recommend solutions; and ensure DSP owners make effective decisions and are set up for success, while delivering quality. They work with a portfolio of owners at different stages to set strategy, drive accountability and engagement, and motivate and track key performance metrics. They collaborate with integrated stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet, and network health, and support owners by removing obstacles and improving financial, operational, and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two‑way feedback channels with OTR teams, DSPs, and WW/EU Product and strategy. The role requires flexibility to work varied hours and frequent travel among sites, including overnight, weekends, and holidays.
Key job responsibilities
- Safety: Partner with OTR Safety and OTR Regional Managers to ensure business safety compliance.
- Performance: Guide owners as they scale operations and manage issues, ensuring resources are available to ramp‑up and prepare for peak periods.
- Performance: Support owners during onboarding and launch (new business launch only).
- Performance: Coach and ensure effective upskilling and utilization of AMZL tools.
- Performance: Deep dive to identify customer metric improvement opportunities.
- Performance: Champion consistent application of last‑mile processes within Delivery Stations, challenge UTR processes that impact OTR.
- Performance: Coach owners to run compliant, safe, and high‑performing companies (SLS metric deep dive).
- Experience: Identify workflow inefficiencies, implement operational improvements at the network level, and enhance DSP owner experience.
- Experience: Develop the relationship between Amazon and DSP partners, improving DSP sentiment.
- Experience: Align communication with DSP owners following close collaboration with OTR partners.
- Voice of the DSP within AMZL, representing them within the business.
- Experience: Improve driver standards to protect brand image.
- Capacity Management: Work with DSPs to deliver effective ramp plans and pipeline goals, ensuring driver supply meets peak volume demands.
Basic Qualifications
- Experience building strategic relationships with stakeholders across teams and functions.
- Bachelor’s degree (or Master’s) in business, data science, public administration, finance, engineering, human resources, or related field.
- Experience in program management, logistics, operations, supply chain, transportation, or equivalent.
- Experience managing third‑party vendors or reliability/maintenance environments.
- Experience managing a contingent workforce in a business with peak season.
- Excellent English communication skills, written and verbal.
- Experience managing customer relationships.
Preferred Qualifications
- Experience using analytical, account‑management, and productivity tools (Oracle BI, SalesForce, Tableau, etc.).
- Knowledge of general AI tools.
- Experience with process‑improvement techniques such as Kaizen, Lean Manufacturing, or Six Sigma.
- Ability to deal well with ambiguity, prioritize needs, and deliver measurable results in an agile environment.
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Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need accommodations during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company: Amazon UK Services Ltd. Job ID: A10473714
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