Senior Guest Experience Manager

Holiday Inn Express Manchester Arena is seeking a Senior Guest Service Manager to lead the GSM & GSA teams and ensure consistent, first‑class guest experiences across the stay. Reporting to the Operations Manager, you will drive frontline service, oversee front desk operations during shifts, and coach the team to uphold the brand standards and Heartbeat metrics at this central Manchester hotel.

You will monitor guest feedback, coordinate with housekeeping and food service, manage rosters, and

#J-18808-Ljbffr…