SaaS Customer Success Specialist – London

Echobox is seeking a Customer Support Specialist to join our London team. You will manage client relationships, drive product adoption, and support retention across our AI-driven SaaS platform.

You will work closely with Sales, Product, and Engineering to resolve queries, coach clients, and identify opportunities to increase value. In this role you will handle platform behaviours, manage day-to-day account relationships, and act as an advocate for the customer’s voice across the business,

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