Join Our Team at Belfast City Airport! We’re excited to be recruiting Customer Advisors for our Belfast City Airport Store and are looking for enthusiastic, customer-focused individuals to join our team in a permanent role. Start your journey with us! This is a fantastic opportunity to work in a busy, fast-paced airport environment where no two days are the same. You’ll be part of a supportive team, helping to deliver an outstanding experience for our customers every day.
Flexibility Is Essential. We’re looking for candidates who can start as soon as possible and can be flexible to meet the needs of our customers. Shifts may be worked Monday to Sunday, with earliest start time of 4:30am and latest finish time of 8:30pm. Applicants must be 18 years of age or over due to airport age restrictions. The hourly rate for this role starts at £13.02 and can rise to £15.10 across selected locations, with an increase after six months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain valuable experience, or you have retail experience and are seeking a new challenge.
About The Role
You will work onsite and report to the Assistant or Store Manager. Your duties may include helping at the tills, advising customers, or working in the back shop. You will also:
- Help our customers and put them at ease; listen for insights, answer questions and give great advice on our fantastic products, recommend items they might not consider or simply offer a basket – the little things that make a difference.
- Get to know our in-store offers and schemes and promote them – the more info we can give our customers the better.
- Help our store run smoothly – this could involve ensuring we display the right products on the shop floor, providing a great service to customers, or assisting with replenishing stock from deliveries.
- Work with other team members to provide a great shopping experience, ensuring the store is always clean and presentable.
- You will be provided with award-winning training accredited by the Institute of Customer Service.
What You’ll Need To Have
Full training is provided for this role. We are looking for people who:
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
- Have five years of unbroken references to obtain an airside pass. References must be day‑specific, with no unaccounted periods longer than 28 days. If an unaccounted period exceeds 28 days, an additional reference should be provided. The five‑year period must cover the exact last five years from today.
It would be great if you also have
- Experience providing customer care and delivering great customer service – not essential.
Our Benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
We’re always looking for people who care about changing things for the better. You’ll join a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal‑opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
We’re proud to be an equal‑opportunity employer and welcome applications from all qualified individuals, regardless of race, colour, religion, gender, sexual orientation, gender identity, age, disability, or protected characteristics. A requirement on the job is the need to meet the conditions of the Airside Pass system at the Belfast City Airport, which includes a background check and reference verification.
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