Customer Support Representative

Job Description

As a Customer Service Representative for JD Ecommerce Group for Shop.Deere.com located in Johnston, IA, you will:

• Work in a Tier 1 inbound/outbound contact center environment
• Assist customers with items such as order fulfillment, parts lookup, product issues
• Effectively document each interaction in the internal case management system
• Mentor less experienced agents and handle escalated support issues

Location: Johnston, IA

VISA Sponsorship is NOT available for this position

What Skills You Need

• 1 or more years of experience with customer service / support experience in a similar field
• 1 or more years of prior work experience and/or knowledge of agriculture, residential turf & golf industry products and customers
• Skills in interpersonal communications, negotiation, and conflict resolution
• Ability to work on multiple tasks/projects simultaneously
• Ability for limited travel based on business needs
• Available to work any of the following shifts: 7:00am – 3:30pm, 8:00am – 4:30pm and/or 9:30am – 6:00pm, all Monday – Friday. (Will vary during training)

What Makes You Stand Out

• Agriculture, Turf, or Construction equipment and parts experience, specifically with John Deere equipment
• Strong computer and troubleshooting skills
• Previous e-Commerce customer support experience

Education

• Bachelor’s degree in Agriculture, Business, Engineering related field or IT or equivalent related work experience

#J-18808-Ljbffr…