Customer Operations Lead: Drive Transformation & Delivery

Company: Royal Mail
Apply for the Customer Operations Lead: Drive Transformation & Delivery
Location: Royal Leamington Spa
Job Description:

Royal Mail in Leamington Spa is seeking a Lead Customer Operations Manager to oversee and develop a Customer Operations Manager, driving performance across the balance scorecard and leading transformational change.

You will manage safety tasks, fleet, and deliveries, coach frontline colleagues, collaborate with Trade Unions, and foster an inclusive, high-performing team aligned with Royal Mail values.

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Posted: July 19th, 2026