Tier 1 Customer Support Specialist — E‑Commerce & Turf

Company: Iowa State University Research Park
Apply for the Tier 1 Customer Support Specialist — E‑Commerce & Turf
Location: Torpoint
Job Description:

Shop.Deere.com JD Ecommerce Group in Johnston, IA is hiring a Customer Service Representative to support inbound/outbound contacts in a Tier 1 call center. You will assist customers with orders, parts lookup and product issues, document interactions in our case management system, and mentor junior agents while handling escalations.

Strong communication, organizational skills and agriculture or turf equipment knowledge are valued. Availability for weekday shifts is required.

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Posted: July 19th, 2026