Technology at Primark
What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark and do it your way.
Because we strive to put people first. Culture, our way.
Transformation Change Analyst – Customer Availability
In this role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day‑to‑day:
- Support delivery of change initiatives at project/workstream level, working across multiple projects within the same functional area, contributing to impact analysis, stakeholder engagement, communications, training, and readiness activities
- Conduct change impact assessments, stakeholder mapping, and data gathering, while supporting the preparation of communications, training content, and engagement materials to guide colleagues through change
- Coordinate stakeholder sessions, workshops, and feedback loops, ensuring effective engagement and capturing insights on risks, resistance, and adoption themes
- Assist with readiness assessments and adoption tracking, providing meaningful insights into progress, risks, and overall organisational readiness
- Support execution of project‑level change activities and timelines, including go‑lives, hypercare, and surveys, while maintaining accurate documentation, reporting, and tracking
- Collaborate closely with Change Managers/Leads, SMEs, and impacted teams to deliver a consistent experience, build strong relationships, and escalates risks, resistance, or key insights promptly
What You’ll Get
This role is a hybrid opportunity, offering 2‑3 days working from office.
Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and optional additional days purchase. We also offer tax‑saver tickets, a fitness centre, and a subsidised cafeteria.
What You’ll Bring
- Degree (or equivalent experience) with 1–3+ years experience in Change, Transformation, PMO, Communications, HR, or related roles
- Familiarity with core change‑management concepts (impacts, stakeholders, training, communications) and experience preparing materials, documentation, and internal reports
- Exposure to large transformations, technology deployments, or operational change, ideally within retail, FMCG, or other fast‑paced environments, along with experience in survey tools, data gathering, or basic analytics (certification optional)
- Strong organisation, coordination, and written communication skills, with the ability to create clear materials, interpret impacts, risks, and feedback, and maintain strong attention to detail
- Ability to use data to generate insights (Excel, dashboards, survey tools), work with collaboration tools (Teams, Miro, etc.), build positive stakeholder relationships, and support reporting, workshop facilitation, and basic design
- Curious, proactive and eager‑to‑learn team player who is comfortable working in ambiguous, fast‑changing environments, is energetic, reliable, and delivery‑focused
About Primark
At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a company with a turnover of over £9bn and more than 80,000 colleagues across 440 stores in 17 countries. Our values run through everything we do. We’re Caring, Dynamic and succeed Together.
If you need any reasonable adjustments during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access or assistive technology, please contact your talent acquisition specialist.
All offers of employment are subject to background checks, including right to work, reference, education, and for some roles criminal and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.
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