About The Role
Contract type: Permanent
Hours: Full-time, 35 hours
Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)
Salary: Up to £65,000 per annum (depending on experience)
In this role, you’ll oversee how our mortgage strategy comes to life commercially, owning performance management within a key lending segment and helping us achieve our ambitions.
Responsibilities
- Own performance across your product segments, including metrics, triggers and actions to drive results.
- Oversee the end-to-end product proposition (such as features, criteria and affordability) in partnership with Credit Risk, Sales, Operations and Marketing colleagues.
- Monitor sales performance and pipeline conversion, identifying opportunities to improve efficiency and customer outcomes.
- Lead product reviews, identifying key risks and opportunities.
- Bring deep market insight (competitors, customer needs, regulation) and turn this into actionable improvements.
- Own our approach to fair value, fees and charges.
- Shape customer communications and retention strategies.
- Collaborate with Pricing to influence overall pricing strategy.
Qualifications
- Experience in mortgage product or similar roles within a regulated financial services environment.
- Demonstrated success in driving customer and commercial outcomes through holistic product management.
Benefits
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development.
- Work‑life balance with a 35‑hour working week.
- A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
- A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
- We’re passionate about giving back to the communities we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.
- Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.
Diversity and Inclusion
We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. We actively work to eliminate barriers and biases that may hinder equal opportunities within our organisation and strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.
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