UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME
Location: Exeter
As the Call Centre Manager, you will play a critical role in leading the operational performance of our NHS 111 and Integrated Urgent Care contact centre. Reporting to the Head of IUH Contact, you will be responsible for ensuring the service delivers an exceptional patient experience while consistently achieving key performance targets, quality standards, and contractual requirements.
This is a highly visible leadership role that requires a balance of strategic thinking and hands‑on operational management. You will work closely with managers, clinical teams, and stakeholders to drive service improvements, enhance performance, and create an environment where colleagues feel supported, engaged, and empowered to succeed.
You’ll be joining a fast‑paced and rewarding service that supports patients when they need healthcare advice and support most. Your leadership will be instrumental in ensuring that our teams deliver a caring, efficient, and high‑quality service every day.
Benefits
- Physical and mental health support
- Refer a friend scheme
- Free access to Reward Gateway discount scheme
- Blue Light Card, Boundless card and Costco membership eligibility
- Award winning ED&I programme
- Access to private health insurance
Training & Development
Tailored CPD training delivered via our bespoke Learning Management System.
Great development and career progression opportunities.
You get to know people over the weeks and months, and you can see them start to improve when they are having treatment…it’s really nice, you can make a difference and help someone overcome difficulties.
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