Facilities Manager

Job purpose

Working closely with a Customer Experience Manager, this role will take ownership of the facilities/hard services of a building cluster, providing direction to projects when it comes to mobilising buildings and scheduling/planning maintenance. The role involves supporting, managing and developing a team of maintenance/facilities colleagues.

What we’re looking for

• Experienced in facilities management, ideally across multiple buildings
• Inspiring leader with experience leading, motivating and coaching a team
• Strong collaborator, building relationships with colleagues, contractors and suppliers
• Ability to manage multi‑projects, thinking proactively and reactively to preempt incidents
• Experience managing contractors and suppliers to achieve optimal outcomes
• Compliance conscious, with knowledge of health and safety best practice
• Passionate about customer experience and responsive to customer needs
• Experience mobilising buildings is highly advantageous

What you’ll be doing

• Deliver maintenance tasks to uphold high standards in every part of the building
• Lead and develop a team of facilities members, fostering a culture of first‑time fix
• Coordinate and manage contractors on site, reviewing RAMs and permits and attending meetings
• Handle customer‑reported maintenance, ensuring PPM checks, remedial work and escalation as required
• Manage compliance and safety, including fire risk management through the company’s system

Benefits

• 28 days holiday plus birthday off work (plus option to buy & sell holidays)
• Parking available
• 24 hours volunteer time per year
• Sabbatical up to 12 months after five years with the company
• Healthcare cash plan covering medical, optical, dentist & physiotherapy (private healthcare optional)
• Life assurance coverage
• Up to 8% matched pension scheme
• Discounts & cashback at leading retailers
• Enhanced maternity leave – 26 weeks fully paid
• Interest‑free learning loans for skill development

Location

Manchester City Centre clusters – buildings such as Pall Mall, Circle Square, Blackfriars, Neo, Bond, Bloc.

Hours

37.5 hours a week, Monday to Friday, typically 8:30 am – 5 pm or 9 am – 5:30 pm.

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