Assistant Manager, Business Governance – Digital Personal Banking

Responsibilities

• Support governance, risk, and control activities across Digital Personal Banking, ensuring robust frameworks are maintained and continuously improved
• Develop, review, and maintain Standard Operating Procedures (SOPs) and process documentation, keeping them current, accessible, and fit for purpose
• Translate regulatory and policy requirements into clear, actionable processes for front-line teams, communicating changes effectively across stakeholders
• Drive the implementation of Consumer Duty obligations, including MI production, reporting, and governance materials
• Track and manage issues, incidents, and remediation actions through to resolution; lead structured delivery of governance and regulatory initiatives
• Coordinate responses to audits, regulatory reviews, and risk assessments, acting as a central point of contact across teams
• Monitor process adherence and proactively identify opportunities for efficiency and improvement
• Provide support for business and marketing initiatives by collaborating with key internal stakeholders, including Operations, Customer Service, Compliance, Risk, Financial Crime Control, and Product teams, to deliver strategic and operational objectives

Requirements

• 4–5 years of relevant experience in banking or financial services
• Background in COO Office, business management, consulting, or operations
• Experience in process design, SOP development, or operational governance
• Strong project management and organisational skills, with the ability to manage multiple priorities simultaneously
• A natural ability to translate complex regulatory or operational requirements into practical, customer friendly solutions
• Excellent communication and stakeholder management skills, you’re as comfortable presenting to senior leadership as you are working through detail with front-line teams
• Proactive, flexible, hands-on, and detail-oriented, with a genuine team-player mindset

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