Hybrid IT Service Desk Lead — Drive Frontline Support

AWD online is seeking a Service Desk Team Leader to manage IT support tickets, SLAs and client communications in a fast-paced technology consultancy. The role involves centralised ticket handling, incident coordination and daily team leadership to ensure service quality.

You will coach staff, review performance, and drive continuous improvement while maintaining a high standard of customer service in a hybrid working environment near City of London.

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