Logistics- Client Service Team Specialist

Job Description

Location: Hams Hall, Coleshill – Birmingham

Salary: Up to £31,000k

Hours: 40 hours per week, Monday to Friday 08:30 – 17:00

Join Arvato as a Client Service Team Specialist

Are you passionate about delivering outstanding client experiences and ensuring service excellence? Arvato is looking for a proactive and customer-focused Client Service Team Specialist to join our team in Corby.

In this role, you’ll act as a key link between customers, internal teams, and operational functions, helping to ensure service commitments are met while continuously driving improvements in customer satisfaction and service delivery.

Your tasks

• Manage our clientrelationships and act as a primary point of contact for service-related queries.
• Monitor service performance against agreed KPIs and SLAs.
• Investigate and resolve clientissues efficiently and professionally.
• Coordinate with operational and support teams to ensure smooth service delivery.
• Analyse service data and identify opportunities for process improvement.
• Produce clientreports and communicate performance updates.
• Support continuous improvement initiatives and customer projects.
• Previous experience in customer service, account management, service delivery, or a similar customer-facing role.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Problem-solving mindset with keen attention to detail.

Qualifications

• Experience withinlogistics, distribution and warehousingor outsourcing environments is advantageous.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Problem-solving mindset with keen attention to detail.
• Good analytical and reporting abilities.
• Proficiency in Microsoft Office applications, particularly Excel.

Additional Information

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub
• Free Parking

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