Equal Opportunities and Accessibility
We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates, and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted in Welsh will not be treated less favourably than applications made in English. Please let us know if you need any reasonable adjustments or support, such as larger fonts or a different format like Braille.
Job Overview
An exciting opportunity has arisen to join a busy and supportive Outpatient Reception team at Royal Gwent Hospital.
Responsibilities
- Work as part of the reception team and contribute to the delivery of a comprehensive and effective service across the board.
- Undertake a wide range of reception, telephone and clerical tasks, including greeting patients, admissions and discharging Day Case procedures and preparation of patient notes.
- Complete patient outcomes and rebooking of follow-up appointments and treatments where appropriate.
- Maintain professional communication with service users and all disciplines of staff.
Education and Qualifications
- Good standard of education, including Maths and English.
- Computer literacy.
- NVQ 2 in administration or basic general education of literate & numerate, and willingness to undertake statutory and mandatory training during induction.
- Desirable: knowledge of administration processes.
Skills and Abilities
- Excellent telephone manner and communication skills.
- Excellent organisational skills and attention to detail.
- Experience of working in a busy environment.
- Previous reception or customer service experience.
- Flexibility in working practices.
- Ability to work as part of a team and on own initiative.
- Ability to work under pressure to meet deadlines.
- Ability to work at other locations.
- Polite and professional telephone manner.
- Ability to work flexibly as part of a team or independently.
- Willingness to undertake basic Welsh training or speak basic Welsh.
Experience
- Previous clerical experience or similar.
- Desirable: customer service experience.
Knowledge
- Ability to follow instructions.
- Knowledge of IT systems.
- Understanding of team working ethos.
- Numerate and literate.
Personal Attributes
- Flexible to the needs of the service.
- Demonstrate a commitment to achieving high quality standards of work.
- Accurate and methodical in all aspects of work.
- Willingness to work under direction but also a self-starter.
- Ability to work under pressure.
Benefits
We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026, back‑dated to 01 April 2026 where applicable. The ability to speak Welsh is essential for this role, or willingness to undertake training as required.
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