ICT Services | Service Desk | Hybrid Working (3 days in office and 2 from home)
Are you an Excel expert who loves turning data into meaningful insights? Do you enjoy spotting trends, identifying anomalies and using reporting tools such as Power BI to drive better business decisions?
We’re looking for a Service Operations Administrator to join our Service Desk team. This is an excellent opportunity for someone with strong Excel and reporting skills who enjoys working with data, producing insightful analytics and identifying opportunities to improve operational efficiency.
In this role, you’ll be responsible for managing warranty claims, analysing service costs, developing reporting and dashboards, and providing valuable business insight through accurate data analysis and continuous improvement.
What you’ll be doing
- Managing the end-to-end LLU and Parts Warranty process for Annodata and Kyocera/MCL, including associated reporting
- Producing, maintaining and developing service cost analytics, dashboards and management information
- Using Excel, Power BI and other reporting tools to provide meaningful insight that supports business decision-making
- Proactively identifying anomalies within Vale and other ITSM platforms, working with colleagues across the business to investigate and resolve issues
- Supporting the administration and maintenance of tools, knowledge bases and customer documentation used for service cost analysis
- Working closely with the Finance team to meet reporting deadlines and ensure financial clarity
- Liaising with Field Engineers, Team Leaders and Regional Service Managers to support warranty information retrieval
- Highlighting trends, errors and opportunities for improvement across service operations
- Supporting warranty claims management and driving continuous improvement initiatives
- Undertaking additional duties as required to support the wider Service Desk function
What we’re looking for
- Advanced Excel skills, including experience working with large datasets, analysis and reporting
- Experience producing dashboards and management information
- Familiarity with Power BI or similar analytical and visualisation tools
- Good knowledge of Vale would be advantageous
- Excellent attention to detail and analytical skills
- Strong written and verbal communication skills
- The ability to prioritise workloads and work effectively under pressure
- Confidence communicating technical, service and commercial information to different audiences
- Excellent interpersonal and relationship-building skills
What will make you successful?
You’ll be someone who enjoys taking ownership, working collaboratively and finding better ways of doing things. You’ll be naturally curious, proactive in identifying issues and passionate about using data to improve operational performance.
You’ll also embody our key success factors by:
- Building collaborative relationships
- Taking responsibility and ownership
- Supporting business goals and objectives
- Acting as an ambassador for controls, processes and operational excellence
- 25 days holiday
- The ability to Buy and Sell holiday
- Life Assurance (4 x base salary)
- Pension Scheme
- Employee Assistance Programme
- Coaching and Mentoring
- EyeCare – Access to money off for glasses and sight test
- Flu Jab
- Eligibility for Costco Membership
Values
The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.
Equality and Diversity Statement
Kyocera is dedicated to creating a workplace where diversity is celebrated and everyone is treated with fairness, dignity, and respect. We welcome applicants from all backgrounds and are committed to providing reasonable adjustments during the recruitment process to ensure an inclusive experience for all.
Recruitment Agencies
Kyocera operates a Preferred Supplier List (PSL) of selected recruitment agencies and does not accept unsolicited CVs from agencies not on this list. Please refrain from submitting candidate details in response to this advert or to any Kyocera employees, as we are not responsible for any fees related to unsolicited CV submissions.
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