Customer Service Advisor InPost UK Offices · Customer Care · Linwood – Customer Contact Centre

About the role

As a key member of our Customer Service Centre, you will take full ownership of the customer experience, resolving queries efficiently and with empathy. You’ll thrive in a fast-paced environment with coaching and clear performance standards.

Location

Location: Inpost Customer Contact Centre, East Avenue, Linwood, Paisley PA1 2FD, Scotland (UK)

Shift Pattern and Hours

Shift pattern: Monday to Sunday, 5 days over 7 (various shifts to discuss)

Hours: 40 hours per week

Salary

Salary: £12.71 per hour

What you’ll be doing

• Demonstrate awareness of the impact of your actions on colleagues, the centre and customers
• Participate in regular one-on-one coaching sessions
• Take personal responsibility for self-development
• Always demonstrate a professional attitude and conduct

Customer Service Responsibilities

• Process your workload in a timely and accurate manner
• Maintain quality standards to meet centre requirements
• Exceed customers’ expectations

Process Responsibilities

• Follow correct procedures on every call or customer contact
• Manage your time effectively to meet service standards
• Contribute to process improvements
• Perform general administrative duties as requested
• Keep the workplace clean, tidy and safe in compliance with policy

Communication Responsibilities

• Participate in team meetings and raise issues constructively
• Represent the centre and InPost professionally
• Support a culture of open communication at all levels

What we need from you

• Ability to deliver exceptional customer service with efficiency and empathy
• Right to work in the UK
• Enthusiasm for joining a fast-growing global business
• Supportive and collaborative team spirit
• Maintain a culture of collaboration and open communication
• Strong communication skills and passion for customer service

Benefits

• Secure future with a competitive Pension Scheme
• Peace of mind with Life Insurance
• Cycle to Work scheme
• Employee Assistance Program

Equal Employment Opportunity

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.

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