Customer Service Assistant
NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW16 3BH
Full Time, Permanent role – 35 hours per week Monday to Sunday – £28,274.40 per annum pro rata plus benefits.
Do you enjoy working with the public and want practical training, development and progression within a customer‑focused environment? We have an exciting opportunity to join our fantastic team based in Stromness. Working in our busy terminal, you’ll be part of the Customer Service team, delivering high‑quality service to passengers.
In this role you will make customer reservations by telephone, email and in person, assist with check‑in and boarding, and support the effective running of the department. You will adhere to the business’s Health, Safety and Environment policy and be committed to delivering excellent customer service while following standards and maintaining good organisational skills. The ideal candidate is a team player with a can‑do attitude, takes initiative and ownership of personal development, and is committed to Serco’s values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members, and be confident using a phone and computer system.
What We Offer
- Competitive salaries with annual reviews
- Up to 6% contributory pension scheme
- 25 days annual leave plus bank holidays (pro rata)
- Tax‑free Employee Assistance Programme, simply health plans, annual leave purchase scheme and free flu vaccines
- Discounts: mobile phone, cinema, leisure and hospitality
- Supportive culture and commitment to diversity and inclusion
- Interesting and enjoyable work
- Professional and personal development with training and coaching opportunities
Equality and Inclusion
We are proud to be a Disability Confident Leader and holder of the Gold Inclusive Employer Standard. We encourage applications from a diverse candidate pool and will make reasonable adjustments at interview and through employment as needed. We support fair access to employment for those with unspent criminal convictions where applicable.
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