Customer Service Advisor
Metro Rod LTD – 4 day working week – Office-based. £26,743 per annum (increasing upon successful probation). Mon‑Fri weekly rota*.
We are recruiting for our prestigious contact centre at our Macclesfield Support Centre. As the first point of call for all enquiries over phone and email, you will log jobs, organise the relevant engineers, and troubleshoot complaints and issues.
Metro Rod LTD, founded in 1983, is a leading provider of drain clearance and maintenance services across the UK, working with major clients including Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and others. The company is part of an expanding group of franchise brands delivering high‑quality service in FM, social housing, property management, retail, industrial and leisure sectors.
What does it entail?
Providing a first‑class customer experience within a busy team, supporting national accounts and domestic customers. You will log all jobs that come through the Support Centre, organise the relevant engineers, and work closely with internal teams and external suppliers to represent the brand, remain proactive, keep all parties up to date and adhere to client SLAs.
What do we look for?
- Exceptional customer service skills
- Experience within a Call/Contact Centre is essential
- Proven experience in achieving customer satisfaction targets
- Experience using different systems, as well as Microsoft Word, Outlook and Excel
- Stakeholder management – experience working with internal and external stakeholders
- Ability to follow processes and procedures
- Strong eye for detail
- Resilience
- Experience dealing with complaints
- Proactive approach – able to look at the bigger picture
- Adaptability – able to think on your feet
- Strong work ethic
What do you get?
- Up to 25 days annual leave – plus bank holidays
- Royal London Company Pension
- Group Life Assurance
- Additional Paid Leave / Special Leave
- Cycle to Work Scheme
- Company Events
- Laptop / Company Mobile
- Travel subsidy / mileage
- Free Eye Tests / Subsidy for Glasses
- Electric Car Charging Points
- Free Standard Parking
- Employee Assistance Programme
- Occupational Health Support
- Employee Discounts Platform – Sodexo
- Shift rota: changes weekly between 07:00‑17:00, 07:30‑17:30, 08:00‑18:00 and 09:00‑19:00 over a 4 day working week.
We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
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