Job Title: Customer Service Representative
Location: Bromsgrove, United Kingdom
Employment Type: Full-time
Industry: Manufacturing | Mechanical Power Transmission Components | Engineering Services
Job Description: RBC Dodge Industrial Ltd is a manufacturer of bearings and mechanical power transmission products. This is an industrial Customer Service Representative (CSR) position. The CSR will be responsible for handling phone and email enquiries from customers, providing price and lead time quotations, and entering and tracking orders. Technical knowledge will sometimes be required to support customers. The CSR will need to be comfortable with creating and monitoring domestic and international shipments of goods. Support with stocking, picking, and packing goods from the warehouse may on occasion be required
Key Responsibilities
- s:Handle telephone and email enquiries from custome
- rsProvide price and lead time quotations to customers via telephone and ema
- ilProcess purchase orders from customers into sales orders via Sage ERP syst
- emEnsure newly entered purchases orders from customers are acknowledg
- edCreate and monitor both domestic and international shipments of goo
- dsProvide technical data specs and literature to custome
- rsProvide technical support to customers to the best of your ability, including basic troubleshooting of bearing produc
- tsWhen opportunities arise, convert competitor products to RBC / Dodge produc
- tsEffectively communicate with US internal sales and other supplie
- rsIdentify areas for customer service improvement and contribute best practice suggestio
- nsAbide by company health and safety polici
Candidate Profile
Requirements
- ntsGCSE in Maths and Engl
- ishExperience with Microsoft Office products (Outlook, Excel, Word, Tea
- ms)Experience with ERP software (experience with Sage would be preferred, but not requir
Attributes
- tesTeam player with strong communication and organizational ski
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