Customer Experience Advisor – 4 Day Week, Office-Based

Metro Rod LTD is recruiting for a Customer Service Advisor at our Macclesfield Support Centre. You will be the first point of contact for enquiries via phone and email, logging jobs, coordinating engineers, and troubleshooting issues.

The role requires exceptional customer service, call centre experience, and the ability to manage stakeholders. An emphasis on following processes, staying proactive, and meeting client SLAs is key.

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