Senior IT Service Desk Lead

EFI Group is seeking a Senior Service Desk Technician to coordinate the Education for Industry Group’s Service Desk and mentor junior staff in London. You will monitor support calls from receipt to closure, report on trends, and help drive improvements across IT services.

The role requires ITIL knowledge, experience with Windows 10/11, Active Directory, Azure, and Office 365, plus strong prioritisation and customer‑facing skills. This is a full‑time, on‑site post with a generous benefits package.

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