Housing Customer Service Advisor – Calm, Empathetic Support

Company: Mears Group PLC
Apply for the Housing Customer Service Advisor – Calm, Empathetic Support
Location: Tonbridge
Job Description:

Mears Group PLC is seeking a Customer Service Advisor in Tonbridge. You will handle calls regarding repairs, appointments, and enquiries, with responsibilities spanning email communication, job updates, and liaising with clients, suppliers and subcontractors to resolve issues efficiently.

The role requires empathy, strong organisational skills, and the ability to remain calm in a fast-paced environment. NVQ/GCSE Maths and English are expected, with a permanent contract and 42.5 hours per week.

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Posted: July 19th, 2026