As a Customer Service Advisor, you’ll play a vital role in supporting patients by delivering exceptional customer service over the phone. Handling both inbound and outbound calls, you’ll help patients with enquiries, encourage attendance at screening appointments, and provide clear, accurate information about diabetic eye care. This role is ideal for someone who enjoys speaking to people, solving problems, and making a positive difference to patient experience.
Main duties of the job
Handle inbound and outbound calls from patients regarding their diabetic eye screening. Address customer concerns, troubleshoot problems, and provide solutions in a timely and professional manner. Liaise with patients to encourage attendance. Accurately document patient interactions, feedback, and follow‑up actions where required. Strive to meet performance targets to enhance personal development. Uphold a professional, friendly, and empathetic attitude when interacting with patients and colleagues. Maintain and ensure observation of robust quality assurance measures to meet national standards.
About us
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions, working in partnership with the NHS for more than 30 years to make healthcare better for more than 5 million patients each year.
Behind every test, scan and assessment is a team of people helping our services run smoothly, efficiently and with care. With opportunities across community, hospital and office‑based settings, InHealth offers the chance to grow your career in a people‑focused organisation where your work supports millions of patients and helps bring high‑quality healthcare closer to local communities.
InHealth is a place where you’re trusted to do your job well, supported by people who value your expertise and give you the space to act on it. Teams show up for each other, leaders back your judgment and help remove blockers rather than create them.
New opportunities open as we grow – whether that’s progressing, moving sideways or taking on something different as your strengths evolve. And everything we do is focused on making healthcare better – for patients, partners and the people delivering care.
Read more about us here: Who We Are – InHealth Group
Job details
Location: Universal House, Erf Way, Middlewich Salary: £24,852.66 Hours: Fulltime | 8‑hour shifts between 8am‑8pm (on a rota basis), Monday to Friday, plus 1 Saturday per month (8am‑12pm).
Job description
As a Customer Service Advisor, you’ll play a vital role in supporting patients by delivering exceptional customer service over the phone. Handling both inbound and outbound calls, you’ll help patients with enquiries, encourage attendance at screening appointments, and provide clear, accurate information about diabetic eye care. This role is ideal for someone who enjoys speaking to people, solving problems, and making a positive difference to patient experience.
Key Duties
- Handle inbound and outbound calls relating to diabetic eye screening
- Address patient queries and concerns in a professional and timely manner
- Encourage and support patients to attend screening appointments
- Accurately record patient interactions, feedback, and any follow‑up actions
- Work towards performance targets to support personal development
- Maintain a friendly, professional, and empathetic approach at all times
- Follow robust quality assurance procedures to meet national standards
Success Criteria
- Warm, friendly and positive with a passion for excellent customer service
- Strong written and verbal communication skills
- Approachable, reliable and hardworking
- A genuine people‑person who enjoys helping others and working as part of a team
Next Steps
- Complete an application form
- Complete 4 automated video interview questions
- CV and video shortlisting
- Face‑to‑face interview
Qualifications
- Please see Job Description
- Please see Job Description
Experience
- Please see Job Description
- Please see Job Description
Additional Criteria
- Please see Job Description
- Please see Job Description
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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