IT Support Technician

Salary: £24,784 – 25,500 per year

Requirements

• A genuine interest in IT and technology
• Strong problem-solving and troubleshooting skills
• Excellent communication and customer service abilities
• Good organisational skills and attention to detail
• Ability to work independently and manage priorities effectively
• A positive attitude and willingness to learn
• Ability to work collaboratively within a small team environment
• Experience with Microsoft Windows operating systems is desirable
• Experience with Microsoft 365 / Office 365 is desirable
• Experience with Active Directory is desirable
• Experience with basic networking principles is desirable
• Experience with hardware installation and troubleshooting is desirable
• Experience with Apple Mac devices is desirable
• A full UK driving licence would be beneficial

Responsibilities

• Provide technical support to customers via telephone, email and remote access tools
• Diagnose and resolve hardware, software and network-related issues
• Log, manage and update support tickets accurately
• Deliver on-site support and maintenance when required
• Monitor customer systems and proactively identify potential issues
• Maintain clear and accurate documentation of support activities
• Communicate effectively with customers, providing updates and managing expectations
• Build positive working relationships through excellent customer service
• Support the wider technical team with projects and other business requirements as needed

Technologies

• Active Directory
• Hardware
• Support
• Microsoft 365
• Network
• Office 365
• Windows

More:

We are seeking an IT Support Technician to join our friendly and supportive team based in Letchworth Garden City. This is a varied role offering the opportunity to develop your career in IT, gain exposure to a wide range of technologies, and support customers across different industries. We offer a salary of £24,784.50 per annum, annual salary review, a company pension following successful completion of probation, 30 days holiday including bank holidays, ongoing training and development opportunities, and a supportive, collaborative working environment. The role is full time, Monday to Friday from 9:00am to 5:30pm, and includes occasional travel to customer sites across the UK.

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