IS Degree Apprentice

Information Systems Degree Apprentice

Based at our Head Office in Telford

Salary: £26,227.50 per annum

Role Overview

Launch your career in IT with Lyreco. As an Information Services Apprentice, you will gain hands‑on experience supporting a large UK business while studying toward a degree with Staffordshire University. You will provide first‑line IT support, help keep our systems secure, work alongside experienced IT professionals, and develop skills for a career in Information Services and Cyber Security.

Responsibilities

• Providing first-line IT support to colleagues across the business, both remotely and in person.
• Troubleshooting hardware, software and user issues.
• Supporting information security and ISO27001 compliance.
• Helping to deliver IT security awareness and training across the business.
• Maintaining IT hardware and software asset records.
• Supporting continuous improvement projects within the Information Services team.
• Building relationships with colleagues across the UK and Lyreco Group.
• Delivering excellent customer service to users of all technical abilities.

Qualifications

• Passionate about technology and eager to learn.
• Confident communicator with excellent customer service skills.
• Logical problem solver who enjoys finding solutions.
• Organised, proactive and able to prioritise tasks.
• Interested in information security and technology.
• Strong team player who lives the values of Agility, Respect, Passion and Excellence.

Entry Requirements

• GCSE Maths and English at Grade 4/C (or equivalent), or able to demonstrate Level 2 ability through an assessment.
• A Level 3 qualification worth 112 UCAS points (or equivalent), or relevant work experience that meets the university entry requirements.
• Eligibility to enrol on the Staffordshire University Degree Apprenticeship programme.

We are an inclusive employer and welcome applications from people who reflect the diversity of our communities.

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