Passenger Service Agent (Train Crew) – Le Shuttle (Eurotunnel)
Join our Train Crew Team. We are looking for passionate individuals who thrive in a fast‑paced environment and are committed to delivering exceptional customer service while maintaining the highest standards of safety.
What You’ll Be Doing
- Safely load and unload Passenger Shuttle trains in accordance with company and client Health & Safety procedures.
- Ensure the safety and well‑being of customers throughout their journey.
- Deliver outstanding customer service by assisting passengers and responding to enquiries during transit.
- Work across various operational areas aboard the trains and on‑site.
- Support the smooth day‑to‑day operation of one of the UK’s most unique transport services.
What We Offer
- Competitive hourly pay, paid monthly.
- Company Pension Scheme following a qualifying period.
- Health & Wellbeing Plans.
- Wagestream – instant access to earned wages.
- Fizz Benefits – discounts and everyday savings.
- Employee Assistance Programme.
- Refer a Friend Bonus Scheme.
- Full induction, comprehensive training and ongoing career development.
- Free quality uniform provided.
About You
- Be at least 18 years old due to shift requirements.
- Hold a valid passport.
- Have your own transport due to site location and varying shift times.
- Exhibit excellent spoken and written English.
- Have previous customer service experience (transport or travel industry desirable but not essential).
- Show flexibility to work varied shifts, including nights, weekends and public holidays.
- Display a professional, positive and proactive attitude.
- Have strong organisational skills and the ability to work independently and as part of a team under pressure.
- Commit to Health & Safety (full training provided).
Working Hours
This is a 24‑hour operation running every day of the year. Shifts last 8 hours and 10 minutes, with varying start times across a 24‑hour period, including evenings, nights, weekends and bank holidays.
Pre‑Employment Requirements
Successful candidates must be able to provide:
- A 5‑year checkable employment and/or education history.
- Proof of Right to Work in the UK.
- Completion of Counter Terrorism Check (CTC) clearance.
- Overseas criminal record checks where applicable.
- A successful safety‑critical medical assessment.
You will also be required to provide original documentation during the vetting process, which may include:
- Passport
- Driving licence
- Utility bill (dated within the last 3 months)
- HMRC letter
- Original bank statement
- Original payslip
- Birth certificate
- Valid Share Code
Equality, Diversity & Inclusion
Carlisle Support Services is committed to creating an inclusive workplace where everyone is treated fairly and with respect. We welcome applications from people of all backgrounds and are committed to ensuring recruitment, training, development and promotion are based solely on merit, skills and potential.
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