Job Coach
Salary banding: £25,200 to £26,780
Location: Central East Wales
Contract: Full-time, permanent
Hours of work: Monday to Friday 09:00am – 16:30pm
About Us
At Itec, we put our employees at the heart of everything we do. As an employee‑owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well‑being, and success.
About the role
The Job Coach will provide personalised, end‑to‑end support to participants on the Jobs Guarantee Programme, guiding individuals from referral through to sustained employment. The role focuses on coaching participants to overcome barriers to employment, develop employability skills, secure suitable job opportunities, and sustain employment outcomes.
Your Impact
Responsible for achieving contractual targets relating to job outcomes, sustained employment and participant engagement through the following activity.
- Support participants across all stages of the Jobs Guarantee delivery model and provide clear information about the programme and expectations.
- Make initial contact with referred participants and conduct warm handovers within required timescales.
- Conduct participant induction sessions and complete vocational profiling.
- Complete initial assessments to identify employability barriers, strengths and aspirations.
- Develop and agree a personalised Employment Action Plan (EAP).
- Deliver tailored coaching sessions addressing individual participant needs.
- Provide support in areas such as confidence building, job search techniques, CV development, interview preparation, workplace behaviours and expectations, financial awareness and travel planning.
- Coordinate interview arrangements and gather feedback from employers.
- Maintain regular contact with participants during the early stages of employment.
- Support participants in resolving workplace challenges and maintaining employment.
- Capture feedback and identify progression opportunities where appropriate.
- Ensure sustained employment outcomes are achieved and recorded.
What are we looking for?
Essential
- Experience supporting unemployed individuals or disadvantaged groups.
- Experience working in a target‑driven environment.
- Experience delivering coaching, mentoring or employability support.
- Full driving licence with use of own vehicle.
- Strong coaching and motivational skills.
- Knowledge of barriers to employment.
- Excellent interpersonal and communication skills.
- Ability to manage a caseload of participants.
Benefits
At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a Profit‑sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.
Equal Opportunity Employer
Itec operates as an equal opportunity employer; we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.
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