Overview
Are you enthusiastic about wine and love helping people find the perfect bottle? Join our expert team and deepen your wine knowledge every day!
The Role
As a Sales Assistant/Driver you’ll be supporting your store team with driving sales performance and the day‑day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
As a Majestic Wine Driver, you get the opportunity to meet and talk to different customers every day. This role is about more than just driving: it’s about helping others and delivering great service with a smile. It’s hands‑on, physical and full of variety.
Job Specifics
- Contract: Fixed Term until 24/12/26
- Location: Cirencester
- Hours: 15 Hours Per Week
Key Responsibilities
At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every customer.
We Are Looking For
- Drive store performance by maximising sales opportunities and supporting your team in meeting and exceeding targets through focusing on KPI delivery.
- Deliver exceptional market‑leading customer service to drive business growth through customer loyalty and repeat purchases.
- Provide a VIP concierge service by actively contacting customers with updates on products and tastings.
- Sell the story, not the discount: demonstrate and share your passion for product with customers through an in‑depth knowledge of our range.
- Take ownership of your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally and externally.
- Be involved in all operational tasks required for the day‑day operational running of a Majestic Wine store, including delivering wine to customers, merchandising stock deliveries, and calling valued customers to drive sales opportunities.
- Continuously identify opportunities to improve the operational running of the store, feeding ideas back to your wider team for implementation.
- Ensure you remain fully compliant, safe and legal by following internal policies, processes and completing mandatory training.
- Act as a role model for Majestic’s Ways of Working and support more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand opening and closing compliance and are confident to operate the store without your management team.
- Be willing to jump in one of our company vans and deliver wine around the local area if required.
Knowledge & Skills Required
- Excellent time‑management, delegation and problem‑solving skills.
- Demonstrate the ability to deliver exceptional customer experience and service to every single customer.
- Self‑motivated, able to thrive when working alone and as part of a team.
- A can‑do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever‑changing demands of our business.
- Excellent communication and time‑management skills.
- Wine knowledge is beneficial; a passion to learn more is essential to pass level 2 WSET wine qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What Is In It For You
- Competitive salary.
- Up to 20% staff discount.
- Career development opportunities – we are passionate about nurturing internal talent, offering career progression supported by our excellent in‑house training schemes.
- Uniform provided.
- Access to Retail Trust which includes Retail Rewards, instant savings with discounted e‑vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, discounts of up to 30%, access to free counselling and support phone line.
- Company sick pay scheme.
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