Summary
We’re looking for an enthusiastic and people-focused Welcome Manager to lead our small but vital Welcome Team at The Argory as part of the Mid Ulster property group.
Based at The Argory, your primary focus will be to inspire, support and develop the Welcome Team, ensuring every visitor receives a warm and memorable experience. You’ll also support at Springhill and Ardress House, helping to deliver a consistently excellent welcome across multiple sites.
As the role spans across different properties, regular travel between sites is required, therefore a full UK driving licence is essential. As part of the role, you’ll also undertake Duty Manager responsibilities, primarily at The Argory, helping to ensure the smooth day-to-day operation of the site. This will include regular weekend and bank holiday working as part of the duty management rota.
What it’s like to work here
As Welcome Manager, you’ll be part of a supportive and passionate team dedicated to creating outstanding experiences for every visitor. No two days are the same – from leading and developing your team, supporting volunteers and welcoming visitors, to planning rotas, driving membership growth and working with colleagues across the portfolio to deliver events and exceptional service.
Most importantly, you’ll play a key role in connecting people with nature, beauty and history, helping to ensure these special places can be enjoyed for generations to come.
What you’ll be doing
You’ll lead and manage our team of welcome and service assistants and volunteers. You’ll be responsible for making sure that the day-to-day operations run smoothly in the all-important welcome area. You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and your team will be focused on helping everyone you meet to have their best possible day, whatever it takes.
You’ll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies.
You’ll regularly act as duty manager for the whole site, with specific responsibilities including safeguarding, cash and tills, memberships and rota management. Ensure compliance and safety standards are met, creating a secure and accessible environment for visitors and the team.
Who we’re looking for
We’d love to hear from you if you’re:
- experienced in visitor services, tourism, heritage or similar situations
- naturally curious about people, and motivated to give the highest standards of service
- highly organised
- a confident leader
- adept at managing financial performance
- up for a challenge, adaptable and responsive under pressure
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme (for roles that meet the salary criteria)
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places
#NIJobs
Ends: Aug 2nd
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
WHJS1_NI
…