Customer Service Advisor
Location: Godalming / Hybrid
Employment Type: Full-time
Salary: 25,000 + bonus
We are working with a client based in Godalming who are committed to delivering outstanding service and protection to their customers. We offer a wide range of products and pride ourselves on our customer-first approach.
We're looking for friendly, professional, and solution-focused individuals to join the team as a Customer Service Advisors
Role Overview
As a Customer Service Advisor, you will be the first point of contact for our customers, providing support, guidance, and information across the products. you'll play a vital role in delivering an exceptional customer experience.
Key Responsibilities
- Handle inbound and outbound calls, emails, from customers
- Provide accurate information at all times
- Resolve customer queries efficiently and professionally, escalating when necessary
- Maintain up-to-date knowledge of company products, procedures
- Accurately update customer records and follow up on outstanding issues
- Promote additional products and services where appropriate, adhering to compliance standards
- Meet individual and team KPIs related to service quality, call handling time, and customer satisfaction
Required Skills & Experience
- Previous customer service experience (insurance or financial services preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and a customer-first mindset
- Confident in using CRM systems and multitasking in a fast-paced environment
- Ability to work independently and as part of a team
- Attention to detail and strong organisational skills
- Knowledge of FCA regulations (desirable but not essential)
Qualifications
- GCSEs (or equivalent) in English and Maths
What We Offer
- Competitive salary and performance-related bonuses
- Full training and support for career development
- Wellness and mental health support programs
- Opportunities for internal progression