Job Title: Service Design & Transition Manager Max rate: 500 per day Duration: 6 Months Location: Telford (2 days per Week Onsite) Clearance required: SC Job Description:
- You will be involved in all aspects of Service Design & Transition across the clients teams involved with the Project Delivery process.
- The role aim is to assure delivery of first-class service components.
- SD&T processes provide support to the project delivery workstreams from start of project development lifecycle through to live running.
- You will be responsible for carrying out assurance activities and the clients SD&T tasks and activities needed to ensure a successful and complete implementation.
- You will help the project delivery teams to proactively identify potential service risks and work with them to mitigate ongoing effects on Service provision.
- You will contribute to the SD&T Community receiving and giving education to other clients SD&T staff in Operational Best Practice, Patterns and Standards
Role objectives will be:-
- Development of Support Model and Diagrams for components being delivered by the client project teams
- Ensure that client Application and Technical Support teams have the capabilities in place to deliver the client support model
- Assess any implications related to business/service readiness and take necessary action to assure that all risks and implications for the client teams are managed
- Coordinate your own the clients SD&T tasks and activities
- Ensure that the clients support model is complete, tested and signed off before service go live
- Provide a point of escalation for client SD&T operational issues and risks
- Ensure operational sign-off of the clients SD&T artefacts at appropriate governance boards and technical reviews
- Facilitate the review and approval of support process tests across the clients teams
Required Skills: * Interpersonal skills – happy to lead and facilitate meetings while taking detailed notes. * Happy to listen actively and draw conclusions. * Weekly reporting to seniors about assigned projects * Use of a defined toolset to support all of the processes. * Happy to discuss intangible service principles (with help/training) and ability to manage associated risks. * Confidence in your understanding of project and service processes to plan practical and usable solutions to real life problems. * Negotiation and ability to challenge/question * Self-reliance and ability to work independently with supervision. Optional Skills: * Experience of providing a service to customers. * Risk awareness * Mix of project and service mentality * Excel/Office/PowerPoint * Project experience * Qualifications: * Ideally EM foundation: training will be given to achieve ITIL4 foundation.
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