Maternity Cover – Sales Support (6 months)28,000 | Mon-Fri 08:00-16:30- Henstridge/ Templecombe
My client is a dynamic and ambitious manufacturing company and is considered one of the most technically proficient firms operating in this market. The key to their success within this fast-moving environment is outstanding technical expertise within the sales and production teams, coupled with a high level of customer service.
The roleThis position includes all aspects of sales order administration as well as customer care, support and service, and full support for out-of-office sales staff. This position is 100% office based.
Key responsibilities (approx. workload split)
Order processing & amends – 30%
Customer enquiries (phone, web forms & emails) – 15%
MSDS requests & checks – 15%
Customer portal administration – 6%
Sample requests – 6%
Transport control – 6%
Case files (complaint processing) – 6%
SOP administration – 3%
Price list production – 3%
Dashboard upkeep – 3%
Data uploads – 3%
Report production (e.g. CBAM reports) – 3%
Desired skills & experience
Strong and natural computer skills, especially Microsoft Office applications
Especially competent in Excel
Good customer care skills
Ability to solve customer issues with maximum customer satisfaction
Previous experience in a similar role would be an advantage
Good mathematical skills
The person
Very strong attention to detail with a high level of accuracy
Ability to quickly learn new skills
Positive attitude to problem solving
Strong team player
Good task/time management
What’s on offer
28,000 salary
Monday to Friday, 08:00-16:30
6-month maternity cover
26 days holiday plus bank holidays
8% pension
Free parking
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