Appeals Coordinator Location: Shirley, Solihull (Hybrid Working) Salary: £24,784.50 per annum Job Type: Full-Time | Permanent
Join a Team Where Organisation Makes a Difference At My Key Recruitment, we’re excited to be partnering with a fantastic organisation to recruit an Appeals Coordinator to join their friendly and supportive administration team based in Shirley, Solihull.
This is an excellent opportunity for an organised and detail-oriented administrator who enjoys coordinating processes, managing documentation and keeping everything running efficiently behind the scenes.
Working within a collaborative team, you’ll play a key role in coordinating appeals cases from receipt through to completion, ensuring all documentation, scheduling and communication is delivered accurately and on time.
With a hybrid working pattern and excellent benefits, this is a fantastic opportunity to join a business that genuinely values its people.
The Role As an Appeals Coordinator, you’ll be responsible for coordinating appeals cases while providing high-quality administrative support to ensure an efficient and professional service.
Key Responsibilities
- Log and acknowledge new appeals cases.
- Maintain accurate Work in Progress (WIP) records.
- Coordinate and schedule board hearings.
- Arrange hearing venues and meeting logistics.
- Prepare case documentation and hearing packs.
- Ensure all documentation is issued within agreed timescales.
- Coordinate hearing arrangements and ensure all equipment is available.
- Proofread and distribute board reports to a high standard.
- Liaise professionally with authorities, appellants, board members and third parties.
- Work within agreed service level agreements and established processes.
- Escalate complex or delayed cases where appropriate.
- Provide additional administrative support across the team as required.
About You We’re looking for someone who enjoys working in a structured, process-driven environment and takes pride in delivering work to a high standard. You’ll ideally have:
- Previous administration, coordination or scheduling experience.
- Excellent organisational and time management skills.
- Strong attention to detail.
- Experience managing diaries or coordinating appointments.
- Excellent written and verbal communication skills.
- Good knowledge of Microsoft Outlook, Word and Excel.
- Experience using databases or internal systems.
- A proactive approach and the ability to work independently.
- A customer-focused mindset.
Working Hours
- Full-time – 37.5 hours per week
- Working between 8:00am and 6:00pm
- Hybrid working:
- Tuesday, Wednesday & Thursday: Office-based in Shirley, Solihull
- Monday & Friday: Working from home
What’s on Offer?
- £24,784.50 per annum
- Hybrid working
- 25 days annual leave plus Bank Holidays (increasing with service)
- Birthday leave
- Contributory pension scheme (up to 6%)
- Life assurance
- Discounted gym membership
- Health cashback plan
- Ongoing training and development
- Friendly and supportive working environment
Apply Today If you’re an organised administrator looking for your next opportunity within a supportive and professional team, we’d love to hear from you.
To apply, please send your CV to:(url removed) My Key Recruitment is acting as a recruitment agency on behalf of our client. We welcome applications from candidates of all backgrounds and are committed to promoting equal opportunities throughout the recruitment process….