Job Title: ASB Officer Job Type: Temporary (Initially 1 month with potential extension) Location: North Wales Salary: £35,000 salary equivalent Hours: Full Time BRC are working closely with a Housing Association in North Wales who are looking for an experienced ASB Officer to join their team on an initial 1-month temporary contract. This is a patch-based role, with approximately 3-4 days per week spent out in the community managing a designated housing patch. The successful candidate will play a key role in delivering a high-quality housing management service, with a strong focus on anti-social behaviour while also supporting wider tenancy management functions. Duties:
- Manage and investigate anti-social behaviour cases from initial report through to resolution.
- Carry out regular estate inspections and identify any issues requiring action.
- Manage rent accounts and support tenants with sustaining their tenancies.
- Conduct tenancy sign-ups and oversee the lettings process.
- Build positive relationships with residents, partners and external agencies.
- Ensure compliance with housing policies, procedures and relevant legislation.
- Maintain accurate case notes and housing records using Microsoft Dynamics.
- Respond to customer enquiries and provide excellent customer service across all aspects of housing management.
Requirements:
- Previous experience working within a Housing Officer or ASB Officer role.
- Strong knowledge of housing management, including ASB, rents, lettings and estate management.
- Experience using Microsoft Dynamics housing management system.
- Excellent communication and conflict resolution skills.
- Ability to manage a varied caseload and work independently across a housing patch.
- Full UK Driving Licence and access to a vehicle is desirable.
REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply. For more information, please contact Meg Smith on (phone number removed) or (phone number removed)….