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Job Title: Demand Capacity and Reporting Manager
Location: Covent Garden, London (hybrid)
Type: Permanent, full-time
About the Role
As our technology portfolio continues to grow, we are creating a brand‑new role to transform how we forecast demand, plan capacity and make resourcing decisions. You will establish and lead a new capability that provides greater visibility of resource demand across our IT and change portfolio. This is an opportunity to build the function from the ground up, shaping how our technology teams deliver now and in the future.
Key Responsibilities
- Establish and embed a centralised demand forecasting and capacity planning process across the IT and change portfolio.
- Produce forward‑looking forecasts and scenario modelling to support portfolio planning and investment decisions.
- Develop insightful Power BI dashboards and reporting that provide visibility of demand, capacity, utilisation and delivery risk.
- Analyse workforce trends and recommend the most effective resourcing approach, balancing permanent, fixed‑term and contingent talent.
- Provide data‑driven insight to improve planning, prioritisation and delivery across the technology portfolio.
- Act as the technical lead for reporting and forecasting, mentoring colleagues and continuously improving reporting capability.
- Build strong relationships with senior stakeholders to influence planning decisions and embed best practice across the organisation.
Qualifications and Experience
- Experience in Demand Management, Capacity Planning, Resource Management, PMO or Portfolio Planning within a commercial technology environment.
- Strong Power BI skills, with experience creating dashboards and turning data into meaningful business insight.
- Experience using PPM or resource planning tools to support project and portfolio delivery.
- A commercial mindset, with the ability to balance resource availability, delivery priorities and cost considerations.
- Excellent stakeholder management and influencing skills, with the confidence to challenge constructively and build trusted relationships.
- A proactive, solutions‑focused approach and the ability to introduce new ways of working in a growing function.
- The technical credibility to coach others and become the go‑to expert for demand forecasting and reporting.
Salary & Benefits
The salary for this position can range from £57,000 to £70,000; actual compensation is based on experience, education, location and other factors.
Benefits include 27 days’ annual leave, paid sick leave, bank holidays, health insurance, life insurance, a pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity and paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a range of flexible benefits you can tailor to suit your lifestyle.
Visa Sponsorship
Please note: BSI is unable to provide visa sponsorship for this vacancy.
Diversity & Inclusion
We are committed to creating a collaborative environment where everyone can contribute. If you have a disability or health condition, please let us know if you need any reasonable adjustments to the recruitment process.
Equal Opportunity Statement
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
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